Professional telephone registration for your veterinary facility
Take a chance on effectiveness and speed of your business, and get up to 16% more clients thanks to Vetidesk app’s support
Vetidesk will improve your customer service and multiply your veterinary facility’s revenues
We know the challenges that stand before veterinary clinics – our app has been tested by over 550 medical establishments so far.
Vetidesk will improve the service provided by your facility on key levels:
Registration
Vedidesk app automatizes all external undertakings connected with the services provided for veterinary facility’s patients. It increases the number of clients, improves the service quality, and upgrades the communication between both parties:
- Forwarding and separating calls
- Returning a call with just one press of a button
- Monitoring of incoming traffic
- Real-time information about calls
- Missed calls list
- Caller identification and clients’ cards (mini CRM)
- Internal notes and search engine
- Possibility of integrating patients’ database
For managers
Vetidesk supports the day-to-day management of registration teams. It boosts the revenues, eliminates bottlenecks, enhances supervision over employees, and improves organization of their work.
- Sales efficiency statistics
- Advanced statistics
- Listening to registers’ conversations
- Team’s work analysys
- Calls traffic analysis
- Alligating any amount of phone numbers
- Telephone exchange
Marketing functions
Vetidesk allows agregating multiple marketing communication channels in one place. You can optimize the outgoings spent on marketing activities through exact analysis of patient traffic sources.
- Tag and number statistics
- Analysis of handled registrations based on their source
- Analysis of the sources and marketing channels
- IVR announcements and notifications
- Identifying the sources of contact and related campaigns
- Consistent identification of outgoing calls
- Call Back Function, automatic transfers
- 24/7 line accessibility
Thanks to Vetidesk, your facility might reach up to 16% rise in the number of enlisted clients, and up to 3 times bigger effectiveness of appointments made.
Trust our experience.
With Vetidesk app, you are in good hands!
Tested by over 550 medical establishments, an app made to service the call traffic, created for your veterinary facility.
Over
15 million
serviced phone–call registrations made by patients in establishments in the entire country
Average
of 37%
increased effectiveness of marketing campaigns thanks to Vetidesk app
Over
9 million
in extra revenues for the employees in charge of managing the clients’ registration
Over
3500
loggings into the app daily
Our clients’ opinions
Thanks to Vetidesk, we are able to constantly monitor the amount of incoming phone calls, and return all of those that we miss.
Our clients themselves have noticed this improvement – they no longer complain about the difficulty in contacting our facility.
Vetidesk is the perfect tool for all the establishments that are interested in improving customer service!
Natalie Swornowska
Manager of the Veterinary Facility NA POLANCE
Working with Vetidesk allows us, first and foremost, to actually observe what is happening with the phone call service at our centre: starting with the number of incoming calls, through observing traffic intensity at specific points in time and contacting clients easily, ending with understanding the expectations and issues with which our little patients’ guardians have to deal.
The app makes it possible to verify the quality of customer service and effectiveness of our registration system based on specific examples which are easily accessible through manager panel in Vetidesk.
An unmistakable advantage of the app is also its transparency and simplicity of use.
Izabela Gardulska
Small Animal Health Centre Multiwet
Facilities that use Vetidesk
Free analysis
of your facility’s needs
Talk to our expert and find out how we can help you. You will get:
- Verification of your clinic’s current readiness
- Audit and selection of customer service tools
- Best customer service model coverage
- Recommendation of changes and action plan
Check out
the free webinar sessions
We organize free trainigs and webinar sessions which will show you how to:
- Effectively develop your facility
- Meet current customer service trends
- Build good relations with patients
- Implement procedures that will increase your sales
